IF for some crazy reason you find that our shoes are not as expected:
THEN return your shoes back within 30 days of purchase. Fibonacci Footwear will accept any unworn or unaltered merchandise within 30 days of the original purchase date, no questions asked. Fibonacci reserves the right to deny refunds for a returned item that does not comply with this policy.
Please note: We want to make sure you’re completely satisfied with your Fibonacci products, but can’t take back shoes that have been scuffed or scratched on the upper or bottom of the shoe. Just like the dealership won’t take back a Ferrari after you spend the test drive doing donuts. Please try out your shoes on carpet before you take them out into the world.
IF this specific pair of Fibonacci shoes wasn’t quite right:
- You need a different size
- You need a different color
- You need a different style
THEN get full credit to use on another pair (good for up to six months) when you send them back within 30 days of purchase.
IF an order is placed in error and needs to be cancelled.
THEN due to the finance charges assessed from Shopify, all orders cancelled before shipment will be charged a five percent finance fee. Orders cancelled after the shipping process starts will be charged a ten percent for finance fees and warehouse management.
Additional comment: We appreciate our customers and want to serve them as best we can with any issues they might be facing. All returned, exchanged or cancelled goods will be assessed and are subject to an additional ten percent restocking fee to be withheld from the refunded amount